This Privacy Policy describes how exelg.com (the “site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the site.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
At Exelg, we value your privacy and are committed to safeguarding your personal information. To deliver our services effectively, we collect personal information from a variety of sources, both from you and through other means, as detailed below. The type of information we collect and how we use it may vary based on your interactions with us.
In addition to the specific purposes outlined below, we may use your information to communicate with you, enhance our services, meet legal obligations, enforce our terms of service, and protect our services, our rights, and the rights of our users and others.
WHAT PERSONAL INFORMATION WE COLLECT
The personal information we collect varies depending on how you interact with our Site and use our Services. When we mention "personal information," we refer to data that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we may collect:
INFORMATION WE COLLECT DIRECTLY FROM YOU
When you interact with our Services, you may provide us with the following types of information:
- Contact Information: Your name, address, phone number, and email.
- Order Details: Information related to your orders, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Your username, password, and security questions.
- Shopping Data: Items you view, add to your cart, or save to your wishlist.
- Customer Support Information: Details you provide when communicating with us, such as messages sent through our Services.
Certain features of our Services may require you to provide specific information about yourself. You may choose not to provide this information, but it may limit your ability to use or access certain features.
INFORMATION WE COLLECT THROUGH COOKIES
We use cookies, pixels, and similar technologies to automatically collect certain information about your interaction with our Services ("Usage Data"). This may include:
- Device Information: Details about the device and browser you use.
- Network Information: Your IP address and other network-related information.
- Usage Data: How you access and use our Site and account.
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may also gather information from third parties, including:
- Service Providers: Companies that support our Site and Services, such as Shopify.
- Payment Processors: Entities that handle your payment information (e.g., bank account, credit/debit card details) to process transactions and fulfill your orders.
- Online Tracking Technologies: Data collected from interactions with our Site, emails, and advertisements through technologies like pixels and cookies.
Information from third parties is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party information or their practices. For more details, refer to the section on Third-Party Websites and Links.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for various purposes, including:
- Providing Products and Services: To fulfill orders, process payments, manage your account, handle shipping, and facilitate returns or exchanges.
- Marketing and Advertising: To send promotional communications, tailor our services and advertisements to your preferences, and enhance your experience on our Site and other platforms.
- Security and Fraud Prevention: To detect and address potential fraudulent or malicious activities, and to protect our services and users. It's important to keep your account credentials secure and to notify us immediately if you suspect any unauthorised access.
- Communication: To offer customer support, improve our Services, and maintain our business relationship with you.
We use your information to ensure effective service delivery and to address any issues you may have.
MINORS
Our site is not designed for individuals under the age of 12. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address provided below to request its deletion.
LAWFUL BASIS FOR PROCESSING
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information based on the following lawful bases:
- Consent: When you have given your explicit consent.
- Contract Performance: To fulfill our contract with you.
- Legal Obligations: To comply with legal requirements.
- Vital Interests: To protect your vital interests or those of others.
- Public Task: To perform a task carried out in the public interest.
- Legitimate Interests: To pursue legitimate interests, provided these do not override your fundamental rights and freedoms.
DATA RETENTITON
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, or until you request its deletion. For more information about your right to erasure, please refer to the 'Your Rights' section below.
Automated Decision-Making
If you are an EEA resident, you have the right to object to decisions based solely on automated processing, including profiling, that significantly affects you.
We engage in limited automated decision-making, primarily to prevent fraud. This includes:
- IP Denylist: Temporary denylist of IP addresses associated with repeated failed transactions, lasting a few hours.
- Credit Card Denylist: Temporary denylist of credit cards linked to denylisted IP addresses, lasting a few days.
YOUR RIGHTS
GDPR Rights: As an EEA resident, you have the right to:
- Access your personal information.
- Port your data to a new service.
- Request corrections, updates, or erasure of your personal information.
To exercise these rights, please contact us using the details below. Your information will initially be processed in Ireland and then transferred outside Europe for storage and processing, including to Canada and the United States. For more information on GDPR compliance and data transfers, refer to Shopify’s GDPR Whitepaper here.
CCPA Rights: If you are a California resident, you have the right to:
- Access your personal information (Right to Know).
- Port your data to a new service.
- Request corrections, updates, or erasure of your personal information.
To exercise these rights or designate an authorized agent, please contact us using the information below.
TEXT MARKETING NOTIFICATION
By subscribing to text notifications, you consent to receive automated marketing messages about our products and services. Message frequency may vary. Consent is not a condition of purchase. Message and data rates may apply. To opt-out, reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For support, reply with HELP. Attempts to opt-out by methods other than the specified commands may not be effective.
COOKIES
Cookies are small files placed on your device when you visit our Site. We use various types of cookies to enhance your browsing experience:
- Necessary Cookies: For core functionalities such as shopping cart and checkout.
- Reporting and Analytics Cookies: For tracking and analyzing site usage and performance.
Cookies can be session-based (lasting until you close your browser) or persistent (lasting up to two years). You can control and manage cookies through your browser settings. Note that disabling cookies may affect your experience on our Site and its functionality.
Cookie Management: For detailed instructions on managing cookies, refer to your browser’s help section or visit www.allaboutcookies.org.
Do Not Track: We do not currently alter our data collection practices in response to "Do Not Track" signals due to the lack of industry-wide standards.
CHANGES
We may update this Privacy Policy periodically to reflect changes in our practices, operational needs, legal requirements, or regulatory changes. Please review this policy regularly for any updates.
CONATCT
For more information about our privacy practices, if you have questions, please contact us by e-mail at support@exelg.com or by mail using the details provided below:
1105 Cutchery Road Konamedu
Vaniyambadi, Tamil Nadu - 635751