FREE SHIPPING WORLDWIDE

• All orders qualify for free shipping worldwide, with no minimum purchase requirements or special exceptions.
• We accept and ship orders Globally.

DELIVERY TIMELINE

 

Order Type	Dispatch Time
Ready to Ship products	1-2 business days
All other Jackets & Outerwear	7-10 business days
Made-To-Measure Jackets & Outerwear	2-3 weeks
Bags	1-2 weeks
Made-To-Measure Clothings	2-3 weeks
Bespoke Products	3-5 weeks

 

Note:

• Prime Products: These items are ready to ship.
• For other products, dispatch times vary depending on the type.
• Please refer to the table above for estimated dispatch times.
• Once dispatched, delivery typically takes 3-4 business days.

 

COURIER SERVICE

• To provide you with premium service, we use Express Delivery services such as DHL, FEDEX & UPS. We reserve the right to choose the courier of our choice for the most efficient delivery method.

CUSTOM DUTY

• If customs duties are applied to your order.
• Customers are responsible for any applicable customs duty charges.

LOST OR DAMAGE PAKAGE

• If your tracking information indicates that your parcel has been delivered but you haven't received it, please reach out to our Customer Support Team and the courier within 5 business days of the delivery date to start an investigation. Claims submitted after 5 business days cannot be processed.
• Once the carrier confirms the issue, we will offer a replacement or full store credit for any lost or damaged items during transit. Please be aware that lost packages are not eligible for a refund.

RESCHEDULING AND DELIVERY ISSUES

• Tracking: After shipping, we provide a tracking number. It's the customer's responsibility to follow up with the courier. If the courier holds the order for any reason or attempts delivery when you're unavailable, you must contact them. If there are multiple failed delivery attempts, the courier may destroy the parcel, and we will not be responsible for such incidents.

• Unaccepted Deliveries: If a customer refuses to accept delivery of a parcel and requests its return to the courier, the parcel will be considered lost or destroyed. Unfortunately, in such cases, we are unable to process a return. To arrange for a return, the customers are requested to accept the delivery and follow the return instructions provided.

• Incorrect Address Deliveries: Please ensure your shipping address is up to date. Once dispatched, we are unable to reschedule delivery to a different address. Please contact the courier for further actions or solutions. In case the order stays undelivered, the item will not be received back, as courier return costs and duty charges can often exceed the value of the items themselves. In such cases, the package will unfortunately be destroyed, and we won’t be able to process cancellations or returns.

OTHER POLICIES

• Order Confirmation: You will receive an email confirmation once payment is received. Please contact our Customer Support Team in case you haven’t received it. 
• Combined Shipments: If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money. This may, however, cause a slight delay in the delivery of the initial order.